Returns

Returns and Refunds Policy

Last updated: 14 September 2026

Issues with your order?

Your satisfaction is our top priority and we will do what we can to make sure you're happy with every purchase. On the rare occasion there's a problem with your package, or you've changed your mind about your purchase, we offer hassle-free refunds or exchanges through our Returns Portal.

If you've received an item that's damaged or not in perfect condition, please let us know as soon as possible at hello@mumbubhub.co.uk, quoting your order number and details of the problem, so we can get this fixed for you. We are happy to offer a replacement or refund for damaged or defective items, in line with your statutory rights under the Consumer Rights Act 2015.

Returns

Items in new, resaleable condition may be returned within 15 days of receipt for a full refund of the item purchase price. We will gladly cover return shipping costs if the return is a result of our error.

This does not affect your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under this right, you may cancel your order and return most items within 14 days of receipt even if you've opened the packaging to inspect them, in the same way you would in a shop. If the item has been used or handled beyond what's reasonably needed to check it, we may deduct an amount from your refund to reflect the reduction in its value. This statutory right does not apply to the hygiene items listed under "Good to know" below once opened.

START A RETURN

  1. Repack your items. No packaging, no problem. Just pop your items in something non see-through, sealable, and waterproof.
  2. Log in to our returns portal. You'll need your order number and either the email address or the last 4 digits of the phone number used on the order.
  3. Post it off. Once you've processed your return in the portal, send it to:

    Mum Bub Hub (RETURNS)
    24 Milwards
    Harlow
    United Kingdom
    CM19 4SG

  4. Confirmation. You'll get an email once we receive your returned item.

Good to know

For hygiene reasons, we cannot offer refunds on Maternity Pads or other intimate-use hygiene products if the seal has been broken or the packaging opened. This does not affect your statutory rights in relation to faulty or misdescribed goods.

How long will my refund take?

Once your return arrives with us, we'll send you acknowledgement within 7 to 10 working days. Your refund itself will be issued to your original payment method within 14 days of us receiving the returned item, in line with the Consumer Contracts Regulations 2013.

If you haven't heard from us within that timeframe, please contact us and we'll check the status of your return and update you.

Please keep your proof of postage for your records and include it in any correspondence, along with your full name and order number. We can only process a return once the item has arrived back with us; without proof of postage, we won't be able to process a refund if an item is lost in transit.

Questions?

Contact us at hello@mumbubhub.co.uk with your order number and we'll help sort it out.