Returns

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. 

UNOPENED items in NEW condition may be returned within 15 days of receipt for a full refund of the item purchase price. 

START A RETURN

 

  1. Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
  2. Once you have processed your return in the portal, you're ready to post it off.
  3. Repack your items in something non see-through, sealable & waterproof.

  4. Please send returns to:

          Mum Bub Hub (RETURNS)

          24 MILWARDS

         HARLOW

         CM19 4SG

    Please make sure there is enough protection/padding for items in glass packaging to ensure it isn't damaged during delivery. We would be unable to refund damaged products.

  5. You'll get an email once we receive your returned item.

Good to Know...

For hygiene reasons, we cannot offer refunds on our Maternity Pads if the packaging has been broken or opened. This does not affect your statutory rights.

 Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 How long will it take to process my return?

Once we have received your return, you will receive an acknowledgement that the return has been processed within 7-10 working days.

Should you not hear from us in this timeframe, please contact us and the team will check the status of your order and update you accordingly.

Please ensure you retain proof of postage return for future reference and include this in any correspondence along with your full name and order number.

Please note we can only process your returns once your products have returned to our site. Failure to provide proof will prevent us from processing the return in the event of lost items.